NCFE Level 1 Award in Customer Service
Course Content
Expand All
Unit 01 - Understanding Work in a Customer Service Environment
Lesson Content
0% Complete
0/1 Steps
Unit 02 - Communication in Customer Service
Lesson Content
0% Complete
0/1 Steps
Unit 03 - Principles of Personal Performance and Development
Lesson Content
0% Complete
0/1 Steps
Unit 04 - Principles of Working in a Business Environment
Lesson Content
0% Complete
0/1 Steps
Unit 05 - Work with others in a business environment
Lesson Content
0% Complete
0/1 Steps
Unit 07 - Deal with customer queries, requests and problems
Lesson Content
0% Complete
0/1 Steps
Unit 09 - Deal with incoming telephone calls from customers
Lesson Content
0% Complete
0/1 Steps
Unit 18 - Meeting customers after sales needs
Lesson Content
0% Complete
0/1 Steps