NCFE Level 1 Award in Customer Service

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Unit 01 - Understanding Work in a Customer Service Environment

Unit 01 – Understanding Work in a Customer Service Environment 1 Topic | 1 Quiz

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Unit 01 – Understanding Work in a Customer Service Environment Video

Unit 01 – Understanding Work in a Customer Service Environment Quiz

Unit 02 - Communication in Customer Service

Unit 02 – Communication in Customer Service 1 Topic | 1 Quiz

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Unit 02 – Communication in Customer Service Video

Unit 02 – Communication in Customer Service Quiz

Unit 03 - Principles of Personal Performance and Development

Unit 03 – Principles of Personal Performance and Development 1 Topic | 1 Quiz

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Unit 03 – Principles of Personal Performance and Development Video

Unit 03 – Principles of Personal Performance and Development Quiz

Unit 04 - Principles of Working in a Business Environment

Unit 04 – Principles of Working in a Business Environment 1 Topic | 1 Quiz

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Unit 04 – Principles of Working in a Business Environment Video

Unit 04 – Principles of Working in a Business Environment Quiz

Unit 05 - Work with others in a business environment

Unit 05 – Work with Others in a Business Environment 1 Topic | 1 Quiz

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Unit 05 – Work with Others in a Business Environment Video

Unit 05 – Work with Others in a Business Environment Quiz

Unit 07 - Deal with customer queries, requests and problems

Unit 07 – Deal with Customer Queries, Requests and Problems 1 Topic | 1 Quiz

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Unit 07 – Deal with Customer Queries, Requests and Problems Video

Unit 07 – Deal with Customer Queries, Requests and Problems Quiz

Unit 09 - Deal with incoming telephone calls from customers

Unit 09 – Deal with Incoming Telephone Calls from Customers 1 Topic | 1 Quiz

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Unit 09 – Deal with Incoming Telephone Calls from Customers Video

Unit 09 – Deal with Incoming Telephone Calls from Customers Quiz

Unit 18 - Meeting customers after sales needs

Unit 18 – Meeting Customers After Sales Needs 1 Topic | 1 Quiz

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Unit 18 – Meeting Customers After Sales Needs Video

Unit 18 – Meeting Customers After Sales Needs Quiz