NCFE Level 1 Award in Customer Service

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Course Content

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Unit 01 - Understanding Work in a Customer Service Environment
Unit 02 - Communication in Customer Service
Unit 03 - Principles of Personal Performance and Development
Unit 04 - Principles of Working in a Business Environment
Unit 05 - Work with others in a business environment
Unit 07 - Deal with customer queries, requests and problems
Unit 09 - Deal with incoming telephone calls from customers
Unit 18 - Meeting customers after sales needs