NCFE Level 1 Certificate in Customer Service
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Unit 01 - Understand work in a customer service environment
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Unit 02 - Communication in Customer Service
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Unit 03 - Principles of Personal Performance and Development
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Unit 04 - Principles of Working in a Business Environment
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Unit 05 - Work with others in a business environment
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Unit 07 - Deal with Customer Queries, Requests and Problems
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Unit 09 - Deal with Incoming Telephone Calls from Customers
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Unit 18 - Meeting Customers After Sales Needs
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