NCFE Level 1 Certificate in Customer Service

Current Status
Not Enrolled
Price
Free
Get Started

Course Content

Expand All
Unit 01 - Understand work in a customer service environment
Unit 02 - Communication in Customer Service
Unit 03 - Principles of Personal Performance and Development
Unit 04 - Principles of Working in a Business Environment
Unit 05 - Work with others in a business environment
Unit 07 - Deal with Customer Queries, Requests and Problems
Unit 09 - Deal with Incoming Telephone Calls from Customers
Unit 18 - Meeting Customers After Sales Needs